Returns & Exchanges

We will happily exchange or refund providing the following conditions have been met:

1. The item with the original receipt is returned within 30 days of purchase.
2. Items must be in original condition as purchased, with all labels/tickets/packaging attached. If your purchase includes garments, they must not have been washed or worn.
3. The item must not have been personalised.

Please note that our change of mind refund & exchange policy set out above does not affect or limit your consumer law rights and the consumer guarantees under those laws in any way (eg. for items that are faulty or don't match the description).

Variation To Refund & Exchange Policy For Items Purchased With Afterpay

An item purchased online using Afterpay as tender can be:

1. Refunded by posting it to our Online Store Returns/Exchange address or
2. Exchanged in store for product or a gift card by visiting the relevant brand's retail store in New Zealand (ie. items bought at Jacqui E, Dotti, Just Jeans, Jay Jays, Smiggle, Peter Alexander and Portmans can only be returned to the store of the same brand). Gift cards will also be issued for any difference between the item exchanged and the amount originally paid.

We are unable to issue refunds in store where Afterpay was used as tender. All refunds and exchanges are subject to our refund and exchange policy having been met.

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment.

Purchases made in Jacqui E stores

Purchases made in a Jacqui E New Zealand retail store can be returned in a Jacqui E New Zealand retail store. You must present the receipt you received in the store at the time you purchased your items.

Purchases made online

You can return an item purchased online:

1. By visiting the relevant brand's retail store in New Zealand (ie. items bought at Jacqui E, Dotti, Just Jeans, Jay Jays, Smiggle, Peter Alexander and Portmans can only be returned to the store of the same brand); OR
2. By completing the below and posting it to our Online Store Returns/Exchange address:

Just Group Online Returns & Exchanges,
38 Sir Woolf Fisher Drive
Highbrook, Auckland
New Zealand 2013

Make sure your order number, name, address, email, phone number and instructions are included and any comments.

All returns & exchanges remain the responsibility of the purchaser until received by the Just Group. Exchanges are subject to stock availability. Refunds will be processed at the original purchase price using the original form of payment. Delivery charges will not be refunded and standard delivery charges apply on re-delivery for exchanges, unless goods are returned in accordance with your consumer law rights.

Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Jacqui E. Exchanges are subject to stock availability.

Purchases made in Jacqui E stores

Purchases made in a Jacqui E New Zealand retail store (including purchases in a New Zealand store for delivery to you) can be exchanged in a Jacqui E New Zealand retail store. You must present the receipt you received in the store at the time you purchased your items.

Purchases made online

You can exchange an item purchased online:

1. By visiting the relevant brand's retail store in New Zealand (ie. items bought at Jacqui E, Dotti, Just Jeans, Jay Jays, Smiggle, Peter Alexander and Portmans can only be returned to the store of the same brand); OR
2. By completing the below and posting it to our Online Store Returns/Exchange address:

Just Group Online Returns & Exchanges,
38 Sir Woolf Fisher Drive
Highbrook, Auckland
New Zealand 2013

Make sure your order number, name, address, email, phone number are included along with a list of alternative item(s) in case we have sold out of your first choice.

All returns & exchanges remain the responsibility of the purchaser until received by the Just Group. Exchanges are subject to stock availability. Refunds will be processed at the original purchase price using the original form of payment. Delivery charges will not be refunded and standard delivery charges apply on re-delivery for exchanges, unless goods are returned in accordance with your consumer law rights.